Therapeutic
Massage
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Confidentiality We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates. Ethics We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers. Duty of care Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this therapeutic massage company, should avoid causing any physical adverse effect on the client or therapist, any negative effect on the human rights of people we deal with as well as the well-being of society at large. Conflict of interest Due to the nature of our services, we will endeavor to not allow personal relationships to influence or take precedence over our everyday business. Contracts In the case of a contract, it will usually be in the form of a detailed proposal, including activities covered, costs, and timescales. The quality and value of our service provide the only true basis for continuity. We always try to meet our clients' contractual requirements (if any). Fees Our fees are always competitive for what we provide, which is high quality, tailored, therapeutic massage. Discounted fees will be offered according to any marketing plan in order to bring in new clientele. For those clients who may be economically challenged, a sliding fee scale may apply as well. Whenever possible, we advise our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified. Payment We aim to be as flexible as possible in the way that our services our charged. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. If the client is not on a contract, then payment will be expected at the time of the appointment. Only check (no 3rd party checks) or cash will be accepted at this time. Prepayment of a session may be offered via our website and PayPal. Quality assurance We maintain the quality of what we do through constant ongoing review with our clients, and through continued training. We encourage client and therapist feedbacks regularly. Professional conduct We conduct all of our activities ethically, professionally, and with integrity. We take great care to maintain the boundaries between client and therapist. Equality and discrimination We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions, or services by issues of gender, race, creed, color, age or personal disability. |
Privacy Policies Notice
We are dedicated to providing top-quality service. Protecting your privacy is paramount and we have implemented procedures to safeguard the information included in your files. We have installed a firewall on our computer; computerized files can only be accessed with a password; and all paperwork is kept in a locked filing cabinet.
This notice describes how Protected Health Information (PHI) about you may be used and disclosed and how you can get access to this information. Please Review it Carefully.
Your Personal and Protected Health Information
We may gather personal and health information from you, other health care providers and third party payers. This information is used for treatment, payment and health care operations. The following describes the ways we may use and disclose your Protected Health Information:
* We may provide PHI about you to health care providers, other practice personnel, or third parties who are involved in the provision, management or coordination of your treatment care.
* We may disclose your PHI to any third party you designate in writing.
* We may use or disclose your PHI so that we can collect or make payment for the health care services you receive or are going to receive.
* We may disclose your PHI if we ever sell or transfer our practice.
* We may disclose your PHI if we believe it is necessary to prevent a serious threat to your health and safety or the health and safety of the public.
* We may disclose your PHI to a government agency if we believe you have been a victim of abuse, neglect or domestic violence. We will make this disclosure if it is necessary to prevent serious harm to you or other potential victims, you are unable to agree due to your incapacity, you agree to the disclosure, or required by law.
* We may disclose your PHI to a health oversight agency for activities authorized by law.
* We may disclose your PHI as required by a court or administrative order, or under certain circumstances in response to a subpoena, discovery request or other legal process.
* We may release your PHI as necessary to comply with laws relating to Workers’ Compensation or similar programs that are established by the law to provide benefits for work‑related injuries or illness without regard to fault.
* We may disclose your PHI to a HIPAA certified Business Associate (a person or organization that performs a function or activity on behalf of the practice that involves the use or disclosure of PHI, such as a billing services company or another practitioner who is involved in your health care).
* Your PHI may be disclosed for military and veterans affairs, for national security and intelligence activities, or for correctional activities.
* We may use or disclose your PHI when required by law.
* We may use your name, address, phone number, e-mail, and your records to contact you with appointment reminder calls, recall postcards, greeting cards, information about alternative therapies, or other related information that may be of interest to you. If you are not at home to receive an appointment reminder, a message will be left on your answering machine.
Please note your rights regarding this information:
1. You are entitled to inspect and receive copies of your records.
2. You are entitled make a written request to amend your PHI files or put restrictions on certain uses and disclosure of PHI.
3. We accommodate any reasonable request, yet we retain the right to deny inclusion of amendments or use restrictions of your PHI.
4. You have the right to disagree with the practitioner’s refusal of inclusion.
5. You have a right to receive all notices in writing.
6. You have the right to request that we do not disclose your information to specific individuals, companies, or organizations. Any restrictions should be requested in writing. We are not required to honor these requests. If we agree with your restrictions, the restriction is binding on us.
7. You may complain to us or the Secretary for Health and Human Services if you feel that we have violated your privacy rights. There will be no retaliation for filing a complaint. Written comments should be addressed to our Privacy Officer at our office address or the Secretary for Health and Human Services, 200 Independence Ave. SW, Room 509F, HHH Bldg. Washington, DC 20201.
Original Effective Date: October 14, 2005
This notice remains in effect until it is replaced or amended by changes in the law.
CANCELLATION POLICY
Please cancel appointments 24 hours in advance to avoid incurring a $35.00 cancellation fee. Our office also agrees to cancel or reschedule your appointment 24 hours in advance or a $35.00 valued gift certificate will be awarded to the client.
Because everyone deserves their time, please arrive at least 15 minutes before your FIRST scheduled appointment and then 5 minutes before all other sessions. In order to uphold our professional standards of staying on time, we cannot give you additional time if you arrive late nor can we begin the session without a thorough health evaluation first.